Features of graphic and UX design

Discoverability. The ability to easily find functionality and manage it. Often users do not understand what the assistant is capable of and what tasks they can solve. For example, did you know that Google Assistant can roll a die?

I like the idea of ​​hints - chips, bubbles, buttons, if it's a multimodal interface. The assistant gives a lot of hints, but creating relevant and natural hints about the capabilities of the bot is still a challenge for conversational interface designers. And this needs to be solved somehow, because the catalogs of ecosystems are actively replenished. The ideal end result is to understand the needs of the user enough to be able to respond to any request and suggest available opportunities from the skills catalog.

We try not to limit the user in the number of scenarios. We say: you ask if I know how - I will help you. If I don’t know how, then I’ll tell you about it and transfer it to the operator, if he is needed. We would like Oleg to present himself not as a robot, but as a person with whom you can talk and who will give meaningful answers, that is, not limit the user, but give him the opportunity to ask whatever he wants. We collect such feedback, and on the basis of this we create new skills.

Graphic and UX Design Principles

People are already accustomed to graphical interfaces: they understand that the “cross” is close, the “arrow” is forward. This is not in the voice, and as soon as something goes wrong, the operator is called. The dialogue is built by analogy with a human dialogue, voice scripts are very far from visual interfaces.

Graphic and UX design principles that are important in conversational products
A lot of UX practices can be reused for the voice interface: what has been used for many years, or what is now in trend. Here are the basic principles that can be broadcast to a voice assistant, wherever he is - in a mobile application or on any other device.